How to Make a Claim
CLAIMS PROCESS
Stop operating the unit immediately when a fault or warning light appears. Continued operation after a fault may invalidate your claim.
1
Repairs Completed
Contact Tetris Business Solutions (FSP 54412) on +27 12 884 0335 immediately. If after hours or on a weekend, notify us on the next business day. Do NOT authorise any repairs yet.
2
Notify the Administrator
Have your product number, engine serial number, operating hours, service history, and description of the failure ready.
3
Provide Details
The Administrator will assess your claim and arrange an inspection if necessary. Written authorisation must be received before any repairs begin.
4
Await Authorisation
Take your motor to an approved repairer. Repairs are carried out using OEM or approved equivalent parts at Administrator-approved labour rates.
5
Repairs Completed
Submit repair invoices and supporting documentation within 30 days of repair completion. We'll process payment directly to the repairer.
6
Submit Documentation
Critical Reminder
No repairs may begin without written authorisation from the Administrator.
Repairs carried out without prior authorisation will not be covered, regardless of whether the failure is a covered component.
Product/warranty number
Engine serial number
Current operating hours
Description of the failure
Full service history records
Location of the unit for inspection
Repair invoices (within 30 days of repair)
Supporting photos or assessor reports